Tools

The Serviceability Tools & Methods_®(ST&M_®)

At the heart of ST&M is the process of working with occupants. This process of communicating with stakeholders, valuing their input, being responsive, is often as important as the outcome itself. This will often determine the acceptability of the results.

What does ST&M include?

ST&M includes two matched sets of Serviceability Scales, formats for describing the organization, and function-based tools for estimating how much floor area an organization needs.

What is ST&M designed for?

ST&M is designed to bridge the gap between "functional programs" written in user language, and "outline specifications and evaluations" written in performance language. It is a standardized approach, and can be easily adapted to reflect the particular needs of a specific organizatio.

"Use the Serviceability Tools and Methods for cost-effective facilities to support the mission"

What can you do with ST&M?

	Determine and set the functional and quality requirements for space
	Rate a building or portfolio of buildings
	Find the best fit between occupant requirements and facility capability
	Estimate the amount of space required by an occupant group
	Determine how much space is really available to occupants in a building
	Learn how to layout occupant groups on a floor

What does ST&M deliver?

	Graphic profiles
	Descriptive text profiles
	Graphic comparisons
	Quantity spreadsheet, normalized to 100 population
	Estimate of the amount of floor area lost to building loss features
	Footprint and layout guides

What are the key benefits of using ST&M?

	Enhance organizational effectiveness
	Increase credibility when proposing more functional and appropriate facilities
	Understand the costs and benefits of more functional and humane facilities
	Learn how to state your requirements
ST&M is straightforward, easy to use and update, and simple yet comprehensive and systematic

ST&M_®, Serviceability Tools and Methods_®, and BestFit_® are regisered trademarks of TEAG-GEMH Inc.

What is the ST&M Approach? | Use ST&M to Support Organization Mission